If there’s one piece of advice I could give to leaders who are thrust onto the media stage when crises hit, it’s to make their first message a statement of empathy for victims. After the recent earthquake, some used this well while others didn’t have the knowledge or skill to express it. The problem is that reporters will never ask you a question that requires a direct answer that focuses on empathy alone. You will be asked questions like, “What happened”?,...

Were you prepared to communicate with all possible stakeholders immediately after Monday’s earthquake? If not, your crisis communication plan needs a revamp. When it comes to crisis or emergency planning, most organisations have safety procedures in place, as they should. Safety should always be the number one priority when responding to an emergency. However, communication is also important. Bad communication in a crisis can threaten that safety. It can also impact badly on reputations and bottom lines. Every time there is...

Clearly many Americans voted for Donald Trump because he offered them hope and a fresh approach. But just as important has been his ability to get his message across. He’s been able to package it in a way that both the news media and voters want to hear it. How? With the changing news media landscape and so many messages being thrust in front of us every day, anyone fronting the media needs to be able to break down their message...

The two leading US presidential candidates are using social media in totally different ways and Donald Trump’s strategy is far more credible than Hillary Clinton’s. In a Pew Research study of Facebook posts by the two candidates for the month of May, 78 percent of Trump’s posts linked to traditional news media stories. In contrast, 80 percent of Clinton’s took visitors back to her campaign page where the vast majority of stories were produced in-house. The same trend emerged on Twitter....

The tragedy at Dreamworld this week is obviously devastating for the families, and to a lesser extent, others at the heart of the issue. But one certain thing about it has been the sub-standard communication response. Many lessons can be learnt. This blog post will look at three of them. Speed of response In the age of social media, companies at the centre of crises need to communicate almost immediately. The only way to do this is to have statements ready...

I generally encourage my clients to welcome media opportunities, even when reporters want to discuss negative issues. But Hillary Clinton is a great example of when it’s best to stay out of the headlines. Why? She understands something her rival Donald Trump doesn’t. That’s the fact that media will only be able to cover a limited number of issues at a time and people will only remember a few. So with Donald Trump basically hammering another nail into his presidential campaign...

He clearly performed better in the second debate than the first, but Donald Trump made one big mistake that hasn’t received much attention. I’m referring to his apology for the comments he made about women on the tape that emerged from 2005. He did apologise, but it wasn’t absolute. He said he was sorry for the ‘locker room talk’, but Bill Clinton was much worse because he took it a step further and actually sexually abused women. While that might seem...

The release of the story about Aaron Smith’s escapades in an airport toilet couldn’t have come at a worse time for the All Black halfback because of the way the media determine what’s news. When an issue becomes topical, any other stories related to it become far more newsworthy than they would have otherwise. I’m not saying the media wouldn’t have picked up on the Aaron Smith incident, but because bad behaviour by professional rugby players has been in the news...

While it’s pretty clear that Hilary Clinton won yesterday’s debate, there was one thing that Donald Trump did well and it’s an important consideration that no-one has mentioned. Despite the many negatives, he did have one overriding message that must have got through to voters. That message was that politician had failed America over the last few years and the country needed someone from outside the establishment. For example, at one point he asked why Clinton was only coming up with...

If anyone has demonstrated how valuable great media skills are to their sport, its paralympian Liam Malone. So often we see athletes and sporting greats give boring media interviews that almost detract from the success they’ve just had. I think lots of sporting organisations even try to keep them out of the media for fear of them saying something wrong. This is a huge lost opportunity for them to promote their sports. Liam Malone has single-handedly proved my point over the...